Important Policies

In-Store Pickup

Most orders will be ready within 5-7 business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations.  We will email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to a Pick-up Store.

Shipping Options

Because our site operates as a resource for independent bike dealers, we do not directly ship any of our products.  Your items will be available for you at the Pick-up Shop you select at checkout.

Returns and Refunds

At Bike Slug, we are just sure that any product you buy from us will be perfect.  But alas, life is not always so.  If you are not satisfied, simply return your item to the nearest Pick-up Shop for a full refund within 30 days of purchase.  No fees apply.  You will receive a refund on the card you used for your purchase on our site.

In order to receive a full refund please return your item undamaged and, if not a complete bike, boxed.

Of course, if you have any questions or need some help getting started, just chat us!

Assembly

All of our complete bikes are sent to our Pick-up Shops unassembled.  Your Pick-up Shop may offer you assembly or other services in addition to other parts and accessories.  These costs are NOT included in your purchase price and are separate transactions from your purchase with Bike Slug.  You are not required to use any additional services from a Pick-up Shop nor purchase any additional parts or accessories from them.

We strongly urge you to utilize the expertise and offerings of our Pick-up Shop partners; only skilled bike mechanics canensure safe and proper assembly of your product, and your Pick-up Shop partner likely has additional offerings that will make your ride great!


Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!